RENTAL AGREEMENT TERMS AND CONDITIONS
Last updated August 31, 2026
- TERMINATION AND CHANGE IN TERMS OR CONDITIONS Upon completion of the minimum term, the Customer may terminate the tenancy of any or all rented storage Containers by providing a seven (7) day advance notice to Big Box Storage, LLC (BBS). Customer remains responsible for all rental and applicable charges incurred through the end of the minimum term, or, if the minimum term is completed, through the end of the current calendar month, as rental fees are not prorated. BBS shall provide a prorated monthly rate only if the Customer provides thirty (30) days advance notice of the actual termination date. If Customer fails to fulfill the minimum term, Customer agrees to retroactively pay all term-related discounts, all waived fees (including delivery fees), and an early termination fee of $100.00 per Big Box. BBS reserves the right to terminate tenancy at any time with at least thirty (30) days notice; items not removed by the specified termination date may be sold in accordance with state law. Upon termination, Customer must leave the Container free of debris, broom-clean, and in the same condition as delivered (reasonable wear and tear excepted). Any property left behind is conclusively presumed abandoned and may be disposed of at Customer expense. BBS may assess a Cleaning and Disposal Fee not to exceed $400.00 per Container based on actual time and cost, due upon demand. Customer authorizes BBS to remove left property and retain it as collateral for amounts due. Customer assumes liability for any damage occurring during the rental period, wear and tear excepted, as reasonably determined by BBS.
- RENT AND AUTOPAY REQUIREMENTS Rent is payable in advance on the 1st day of each calendar month, except for the initial 30-day period which is paid upon execution of this Agreement. Monthly billing statements are not provided. As a condition of this Agreement, Customer is required to maintain a valid ACH bank account, credit card, or debit card on file and authorize BBS to automatically charge all recurring rent and applicable fees on the first (1st) day of each month or when the invoice is added to the account. If the payment fails to process successfully, Big Box Storage reserves the right to periodically attempt to process the payment again. Credit card payments incur the Credit Card Surcharge described in Section 3. Customer must immediately notify BBS of any payment method changes. Failure to maintain a valid AutoPay method constitutes default, which may result in denial of container access or immediate removal of the Container from Customer premises. Payments may be mailed to Big Box Storage, 7077 Consolidated Way, Suite D, San Diego, CA 92121. Physical checks may be processed electronically via ACH. BBS reserves the right to change Monthly Rental Rates following the Minimum Term upon thirty (30) days written notice. During the first twelve (12) months, the Monthly Rental Rate shall not exceed the Maximum Monthly Rent listed in the Disclosure Box.
- FEES AND CREDIT CARD SURCHARGE Rent not paid by the 10th day of the month incurs a $15.00 late payment fee as liquidated damages. Dishonored or rejected checks, credit cards, or debit card payments incur a $25.00 fee. Certified funds may be required upon request. Payments made by phone with a representative incur a $6.00 Convenience Fee per transaction. Payments made via credit/debit card are subject to a non-refundable 3% service fee reflecting BBS’s cost of acceptance, applied uniformly and disclosed prior to transaction completion. The surcharge does not apply to ACH, cash, or checks.
- CONTAINER TRANSPORTATION, FEES, AND SCHEDULING Initial delivery covers empty container delivery and initial pickup of the loaded container for the fee stated in the Disclosure Box, which may be waived at BBS discretion or avoided if Customer transports goods directly to the BBS facility. Re-delivery of Containers to Customer premises costs $99.00 per occurrence for up to five (5) Containers within thirty (30) miles of ZIP 92121; additional fees apply for additional containers or distances beyond 30 miles. Re-delivery fees may be avoided at tenancy end by retrieving stored items directly from the BBS facility. Re-delivery requires seven (7) days advance notice, after which Customer has three (3) days on-site to unload before retrieval. Extended on-site storage is at BBS discretion and must comply with local, street, and HOA parking ordinances. Rescheduling or canceling a delivery or pickup after 12:00 PM the day prior incurs a $25.00 fee. If Customer is not present or prepared for a scheduled appointment, a $49.00 fee applies. If the Minimum Term is incomplete, all remaining rent for the Minimum Term must be paid in full prior to re-delivery.
- PARTIAL PAYMENTS AND LIEN RIGHTS Partial payments made to cure a default do not stop or delay the sale of stored property, nor do they waive prior legal notices. Only full payment received prior to the published auction date halts a scheduled sale. Pursuant to California Business and Professions Code Section 21712, personal property is subject to a lien and may be sold if rent and charges remain unpaid for fourteen (14) consecutive days. A preliminary lien notice will be sent after 14 days of non-payment. Delinquent accounts will incur a $25 preliminary lien fee (after day 15), $25 lien fee (after day 30), $75 advertising fee (after day 45), and $50 inventory fee (after day 45).
- ADDITIONAL CONTAINERS AND USE RESTRICTIONS Renting additional containers extends all terms of this Agreement, including minimum terms and rental rates, to those additional units. Containers must be used exclusively for Customer-owned personal property. Prohibited contents include agricultural products, food, pet food, birdseed, animals, alcohol, flammables, explosives, dangerous goods, controlled substances, drugs, hazardous or toxic materials, fumigants, valuable documents, money, securities, deeds, antiques, fine art, jewelry, precious metals, stamps, heirlooms, perishables, encumbered property, or items violating local, state, or federal laws. Property must not create a fire hazard or nuisance. Discarded materials are not permitted near Containers. Customer shall indemnify BBS against any costs, fines, or penalties resulting from prohibited storage.
- DELIVERY PLACEMENT AND WARRANTIES BBS places Containers on paved surfaces with adequate clearance at Customer direction. Driving on non-paved areas or areas lacking adequate clearance is at Customer’s sole risk for any resulting damage. Customer warrants ownership or permission from property owners, landlords, or HOAs for placement. BBS is authorized to comply with removal requests from property owners or HOAs without liability. Containers are provided AS IS, with all implied warranties of merchantability and fitness excluded to the extent permitted by law. Customer accepts the Container upon inspection and must report defects immediately.
- ACCESS, CONTAINER SECURITY, AND INSPECTION Customer must supply locks. Insecure containers may be re-secured by BBS at Customer expense without obligation. BBS and its agents are authorized to cut or remove locking devices at Customer expense during default, emergency, or maintenance without replacement liability. Unpaid rent results in immediate default, access denial across all rented units, and authorization for BBS to retrieve on-site Containers without notice. Personal check payments require a 7-business-day processing hold before access is restored. Facility access requires two (2) hours advance notice during business hours and payment in full of all outstanding balances. Canceling access without 2 hours notice or failing to appear incurs a $15.00 missed access fee. BBS reserves the right to enter Containers without notice for emergencies, repairs, hazardous conditions, or government inspections, and may dispose of non-compliant items at Customer expense.
- LIABILITY LIMITATIONS, DECLARED VALUE, AND INSURANCE Stored property remains under Customer control. BBS is not liable for damage caused by improper packing, normal shifting, or locking failure. Aggregate property value must not exceed $5,000 without written permission. Maximum BBS liability for loss or damage is limited to $500 per Container ($100 deductible), applicable only for direct BBS negligence while the loaded Container is in BBS possession and the account is current. Customer may elect Increased Declared Value coverage for $12.00 per month per Container, increasing BBS maximum liability to replacement value up to $5,000 per Container ($250 per item limit, $100 deductible). BBS is not an insurance company. Customer must maintain fire, natural disaster, water damage, burglary, theft, mold, mildew, and vandalism insurance for actual cash value, and waives all insurer subrogation rights against BBS. Customer agrees to indemnify, defend, and hold harmless BBS from all third-party claims, government actions, property loss, or personal injury and death arising from Container use, regardless of BBS negligence.
- GENERAL LEGAL PROVISIONS AND ELECTRONIC NOTICES BBS may modify rules and operational hours via public posting at the facility office. Agreement terms and rates may change upon 30 days written notice, allowing Customer to terminate within 10 days of notice. Military personnel must provide written notice to establish SCRA eligibility. Customer cannot sublet or assign rights without written consent; BBS may freely assign this Agreement. This document represents the entire agreement and supersedes oral representations. Failure by BBS to enforce terms does not constitute a waiver. San Diego County, California retains sole jurisdiction. Both parties waive their right to a jury trial. Any claims against BBS must be filed within one (1) year of the event giving rise to the claim. Disclosure Documents and Informational Brochures are incorporated by reference. Electronic signatures are valid and binding. Pursuant to California Business and Professions Code Section 21712, Customer consents to receiving legal and lien notices electronically via email, provided BBS can demonstrate electronic delivery proof; consent may be withdrawn in writing.
