The “Big Box Storage” Rental Experience

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Posted on July 22, 2011

Although we’re constantly trying to ensure that our website provides San Diego storage renters with as much relevant information regarding our portable storage service as possible, there will always be some customers that still have questions unique to their situation. Questions that we’re happy to assist with. In an attempt to help provide a more insightful overview of exactly what customers should expect when renting a storage unit from Big Box Storage of San Diego, we’re pleased to offer the following summary.

Ordering a Big Box

Once the storage renter has decided on Big Box Storage as their storage company (a very good choice), they can either schedule a “Big Box” delivery over the phone by calling 1-800-391-4890 or schedule here.  

Although scheduling over the phone will enable the customer to deal directly with a friendly, helpful representative, many customers prefer the convenience offered by scheduling via our website. Customers who schedule online also receive an additional $25 discount for doing so (UPDATE: as noted at the top of the page, blog readers actually receive $50 off - please mention promo code BL50 when scheduling).

The Big Box delivery

The delivery of the Big Box will take place on the day and time you request. Big Box Storage delivers seven days per week and delivery time windows are set for either 8am to 11am, 11am to 2pm, or 2pm to 5pm (whichever you prefer). Please note that you do need to be present at the time of the Big Box delivery, however the driver will call you 30 minutes prior to let you know that he is on the way.

Upon arrival at your San Diego area address, the driver will provide you with the customer documentation (rental agreement, invoice, etc.). Should you have any additional questions, he’ll be happy to address them. Beyond such, the driver will then unload the empty Big Box from the truck and place it wherever you wish. Ideally the Big Box can be placed as close as possible to the entryway to your address so as to minimize the time involved with loading items into it from your home. Although we need to abide by any local ordinances when placing a Big Box, generally speaking, the Big Box can easily fit wherever a car might otherwise be parked (curbside, in a driveway, etc.)

The Big Box Pickup

Unlike the delivery, you are not required to be present at the time of the Big Box pickup. The driver will merely come out to your San Diego address on the day you requested between the hours of 9am and 5pm. Upon arrival, he’ll then load the Big Box(es) onto the truck and transport it/them back to our main San Diego storage facility for secure indoor storing.

While in Storage

As mentioned, cnce the Big Box(es) has been picked up from your San Diego address, it is transported back to one of the Big Box Storage facilities where it is securely stored inside. Our main San Diego facility, which is over 50,000 square feet, is conveniently located at 7077 Consolidated Way, San Diego, CA 92121. Secure measures at the facility include perimeter alarms, motion sensors, exterior fencing, video surveillance, and on-site staffing.

Once the Big Box is in storage, you’ll find the overall rental experience to be somewhat similar to that of renting a storage unit from a conventional San Diego self-storage company in the sense that you can access your storage unit as much (or as little) as you wish. Our offices are open seven days per week (with the exception of major holidays) from 7:30am to 6:30pm. Big Box access hours are daily from 10am to 5pm. Please note that a two hour advance notice is required prior to any storage unit access. This time window provides our staff with time to move your Big Box from its secure storage space into the customer access area. Once in the access area, you’ll be able to literally drive right up to the Big Box unit if you wish (no long hallways, no elevators to worry about, etc.).

Monthly storage rental fees are due on the first of each month. Payments can be made by any of the following methods:

Online – please visit https://payment.bigbox.com/entrance/entrance.php
Phone – please call 800-391-4890
In-person – please visit 7077 Consolidated Way, San Diego, CA 92121
Mail – please mail to: Big Box Storage, P.O. Box 81792, San Diego, CA 92138

In addition to the above, should the customer prefer, they can also enroll in the company’s AutoPay program in which the monthly rent rate is automatically charged to the customer’s credit/debit card on the 1st of each month. Should this be of interest to you, the form may be printed at http://www.bigbox.com/sites/default/files/attachments/autopay.pdf.

Should any questions or comments ever arise during your stay with Big Box Storage, you can always reach a customer support team member by emailing customersupport@bigbox.com or calling 800-391-4890.

The Big Box redelivery

Whenever you decide that you no longer need to rent the storage space, you can just contact Big Box Storage at 800-391-4890 and schedule to have your Big Box(es) redelivered to your San Diego area home. Keeping in line with the overall convenience provided by portable storage, you won’t have to worry about renting, loading, and then unloading a truck. Just give us a call, tell us what day and time is good for you for the re-delivery, and we’ll show up at your address with your Big Box(es).

Should your situation call for it, your Big Box(es) can also be shipped long distance to any metro area across the United States. While the fee for the re-delivery of the Big Box(es) in San Diego County is $99 (the initial delivery is free with a min. 3 month storage term), note that the fee for long distance shipping obviously varies depending upon the destination city.

Finally, if you need assistance loading or unloading your Big Box(es), we also work closely with San Diego Moving – http://www.sandiegomoving.com. They are a licensed, insured moving company that services all of San Diego County (and beyond) and can provide whatever assistance you might need (from moving a particular piece of furniture to moving an entire house).

Additional questions regarding the Big Box Storage experience? Helpful representatives are readily available by calling 800-391-4890.

Mobile storage – it’s easy stuff!