Frequently Asked Questions

What are your rates?

How can I order a Big Box container?

Can the Big Box be left outside for extended periods while I load my items into it?

Can you load the Big Box for me?

Do you charge for the delivery and pickup of the Big Box containers?

Where will my Big Box be stored?

How secure will my belongings be?

I need more than a single Big Box, however there's not much space in front of my home/office. Can you stagger the delivery times of additional Big Boxes?

Can you assist me in determining how many Big Box containers I will need?

I live in an apartment, where can you place the Big Box at my address?

Can I access my belongings while in storage?

What size is the big box?

Will my belongings shift much during transport?

	What are your rates?
	Our rates provide for some of the best values in the self-storage industry. A complete overview of rates can be viewed on the price list. Note that you'll never need to pay to access your belongings.
	How can I order a Big Box container?
	Simply complete the brief online scheduling form or contact us at 1-888-BIG-BOX1. We'll schedule a convenient delivery time that works best for you. The paperwork (rental agreement, etc.) can be signed at the time the Big Box is delivered.
	Can the Big Box be left outside for extended periods while I load my items into it?
	We offer each client up to ten days (some only need one hour) to load their items into the Big Box. During the loading period, each Big Box is covered by a weather-resistant cover that protects the container and its contents against the elements.
	Can you load the Big Box for me?
	While we do not actually participate in the loading process, we do work with several moving companies that can handle the task for you. The loading would then take place in conjunction with the delivery of the Big Box(es).
	Do you charge for the delivery and pickup of the Big Box containers?
	Delivery and pickup is free with the commitment to a minimum storage term. Feel free to view all of our great rates as listed on our price list.
	Where will my Big Box be stored?
	Your Big Box(es) will be stored inside a centrally-located, secure storage facility. As Big Box Storage has a facility in each metropolitan area that it services, please contact us for the address of the facility closest to you. We can be reached via live chat, email, or by phone at 1-800-391-4890.
	How secure will my belongings be?
	Extremely secure. In addition to on-site staffing, our storage facilities also provide for anti-theft protection including motion and perimeter alarms.
	I need more than a single Big Box, however there's not much space in front of my home/office. Can you stagger the delivery times of additional Big Boxes?
	Sure. As you fill the Big Box(es), we can return to pick it/them up, while also delivering additional ones if needed.
	Can you assist me in determining how many Big Box containers I will need?
	While telephone support is always available, you will also find our online storage space estimator to be quite helpful. Further, please note that you'll only end up having to pay for the number of Big Boxes that you actually use (not necessarily the number that is delivered).
	I live in an apartment, where can you place the Big Box at my address?
	Our delivery drivers rarely have difficulty in finding a suitable spot for the placement of the Big Box(es). Typically, two Big Box(es) can be placed anywhere a car would be parked.
	Can I access my belongings while in storage?
	Certainly - access is available every day of the week. To access your belongings, simply provide us with two hours advance notice and we'll have your big box(es) ready for you when you arrive at the facility.
	What size is the big box?
	Each big box measures 8' x 5' x 7' (L x W x H) and can typically hold up to one and a half rooms of contents. Should you need additional space, multiple big boxes can always be delivered.
	Will my belongings shift much during transport?
	While our staff is always cautious while transporting belongings, we also recommend that you load the big box just as you would load a truck. Place heavier items on the floor and fill in the upper areas with lighter pieces. This will minimize shifting that would have otherwise occurred. As with any move, protective materials (bubble wrap, moving pads, etc.) should also be utilized. You may also order packing supplies when scheduling your big box delivery online.

Serving the Greater Montgomery County Area

Frequently Asked Questions